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Customer Care

OUR PROMISE

Actspressions promises our valued customers quality products and excellent personal service. We try as much as we can to address all requests and concerns efficiently. We are looking to build life-long relationships with our customers. With that being said, customer service is important to us. If you have a concern about your order, please contact us at hello@actspressions.com so that we can remedy the situation promptly. Your satisfaction is our promise.

 

CUSTOMISED AND PERSONALISED WORK

 We do customised and personalised projects for clients. Please email us at hello@actspressions.com to find out more – we'll chat about this!

 

SHIPPING

How are the shipping charges calculated ?
Our rates are calculated based on the weight and size of items, and includes a handling fee for packaging. If you are an international customer, you may be charged import duties and charges by the customs of your country. This is outside of our control and we are unable to give you an estimate. If you have any queries, do email us at hello@actspressions.com, we'll be happy to try and help you.

How long does it take to receive products?
We aim to process and ship out all orders within 3 working days of receiving payment. You will receive an automated email notification once your order is shipped out.

What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/or pay additional shipping costs to re-ship the order.
Actspressions is not liable for lost parcels sent via local standard shipping to the correct given address by the customer, and lost/damaged mail via local registered shipping will be handled by SingPost. 
Should we make a mistake on our end, a proper refund or re-shipping of the item will be done.

Please email us at hello@actspressions.com if you have any questions about your order.

 

PAYMENT

All payments on this site are made either through Paypal, Mastercard or Visa. Even if you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

If you would like to make payment with a different method, please email us at hello@actspressions.com and we will do our best to help.

 

RETURN POLICY

We do not do returns or refunds unless the product is damaged. In that event, email us at hello@actspressions.com.

 

PRIVACY AND SECURITY POLICY

Actspressions takes the security of your personal information very seriously. We take the utmost care and concern for your privacy while you're shopping on our site. The information we collect is for the sole purpose of order processing and shippingWe will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using industry-standard 256-bit encryption technology to ensure that your personal information is protected, and cannot be read or intercepted as it travels to our payment processing system.